Refund Policy

This Refund Policy describes how billing, cancellation, and refunds work for paid SnoutData plans. It forms part of our Terms of Service.

1. Summary

Paid plans are billed in advance as recurring monthly subscriptions. You can cancel at any time to stop future charges. We generally do not provide refunds for the current billing period or for past billing periods, including partial months.

2. Cancelling versus refunding

Cancelling and refunding are different. When you cancel, you are not charged again, but you keep access to your paid plan until the end of the period you already paid for. A refund returns money you have already paid, which we generally do not do. To cancel, use the Stripe customer portal from your account dashboard.

3. Account deletion

Deleting your account cancels any active subscription immediately. Because billing is in advance, deletion in the middle of a paid period does not generate a refund for the remaining time, and access ends when the account is deleted.

4. Exceptions

We may, at our discretion, issue a refund in cases such as a duplicate charge, a clear billing error on our side, or where a refund is required by applicable consumer protection law. If you believe you were charged in error, contact us at [email protected] within a reasonable time and we will review it.

5. Free plan

The Free plan is provided at no cost, so no charges or refunds apply to it.

6. Payment disputes

If you have a billing concern, please contact us first at [email protected] so we can resolve it quickly. Opening a chargeback with your bank before contacting us may result in suspension of your account while the dispute is investigated.